hardwood flooring has several facts you should know about

Material Purchase Policy

MESUREMENT/QUANTITY: Flooring is sold by box/bundle. No partial or fractional boxes/bundles are sold. Tile is sold by the piece. Customer will be charged for actual footage shipped. Customer is responsible for all measurement quantities. District Floor Depot is not liable for measurement errors.

DELIVERY & LEAD TIMES: Delivery dates are estimates. DFD cannot guarantee specific timetables. Customer should not schedule installation until the product is received at the place of install. Claims for shortages or damages must be made upon product receipt. Customer should retain mill code information from box.

INSTALLATION: Customer is responsible for final inspection as to grade, color, finish, defects and other quality issues. Do not install the defective product. Use constitutes acceptance. Installation must be performed in accordance with instructions and industry standard NWFA. Per instructions, flooring must fully acclimate in the installation area (approximately 3-14 days). Customer is solely responsible for checking moisture levels in product and subfloor prior to installing. DFD recommends using a licensed, professional flooring installer. Although DFD may recommend products, Customer is solely responsible for ensuring that products are appropriate for and compatible with job site conditions. DFD is not liable for damages resulting from errors, misuse or negligence by Customer/installer. Unless contracted directly with DFD, DFD does not install the product and disclaims liability for installation.

RETURN/EXCHANGES: Returns and exchanges are subject to approval and must be made within 30 days of product receipt. Returns or exchanges are not permitted on 1. opened boxes or special orders unless product is defective. Full boxes may be subject to restocking fee, 2. close-outs, final sales, special deals, or clearance items for any reason, 3. tools without original receipt, 4. all returned merchandise must be undamaged and in resalable condition. Product must be in original condition and have been properly stored, 5. installed product is considered accepted by Customer and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Shipping costs relating to a return or exchange are the sole responsibility of Customer. Subject to the terms above, defective product may be exchanged, prior to installation, within 90 days of receipt. Returned checks are subject to maximum fee allowed by law. For refunds, cash or check purchases will be refunded by check within 2-3 weeks; credit or debit card, store credit purchases will be credited back to the account or tender type used for this purchase.

LIMITED WARRANTY & OTHER LIMITATIONS: Products may or may not have a limited warranty as specified in information with the product or available as set forth below and any such warranties, if applicable, shall be DFD’s sole and exclusive warranties with respect to such products. ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE DISCLAIMED, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT BE VALIDLY DISCLAIMED UNDER APPLICABLE LAW. DFD may, in its discretion, fully and completely resolve a claim for a manufacturer’s defect by providing a store credit. Except to the extent specifically prohibited by law, DFD shall not be liable, and Customer waives any claim, for indirect, incidental or consequential damages arising from or relating to DFD’s sale of any products. Under no circumstances shall any liability of DFD arising out of or relating to this transaction exceed the total cost of the products included in this invoice and paid for by Customer.

ASSUMPTION & WAIVER OF LIABILITY: Notwithstanding any actions, assistance or advice provided by DFD, including but not limited to loading a vehicle by hand or forklift, which DFD, when staffing allows, may, but is not obligated to, provide, Customer is solely responsible for loading and securing product in/on the vehicle, safe transport and unloading of product at end destination, and any injury or damage resulting thereto. Customer is solely responsible for ensuring vehicle capacity is not exceeded and load is properly distributed and secured to prevent movement. Customer releases, waives, and discharges DFD and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.

PERSONAL INFORMATION: Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is permitted unless Customer furnishes his/her name, address and telephone number at time of purchase. Customer information is entered in DFD’s contact list. Customer may opt out of list by contacting DFD by telephone or email.

Products on this invoice are being offered and sold by District Floor Depot.  For written copies of limited product warranties, installation instructions, removal from contact list or additional information regarding purchase, installation or DFD products, visit the website at www.districtfloordepot.com or contact us at (888) 95-FLOOR.

COMMITMENT: We sincerely appreciate your business and thank you for your purchase! District Floor Depot representative may call you to verify that you are pleased with your new floorcovering. If you have any questions or for more information: Visit districtfloordepot.com or Contact DFD @ 888-95-FLOOR.