Material Purchase Policy

MEASUREMENT/QUANTITY: Flooring is sold by box/bundle. No partial or fractional boxes/bundles are sold. Customer will be charged for actual footage shipped. Customer is responsible for all measurement quantities. District Floor Depot is not liable for measurement errors.

DELIVERY & LEAD TIMES: Delivery dates are estimates. DFD cannot guarantee specific timetables. Customer should not schedule installation until product is received at the place of install. Claims for shortages or damages must be made upon product receipt. Customer should retain mill code information from box.

SAMPLES COLOR & CHARACTER: We design our samples to accurately represent the finished product. However, wood is a product of nature, and due to the natural characteristics of each plank, no two pieces are alike. Therefore, the finished product may contain more or less variation in color, knots, distressing, grains, or shading, which may not be reflected in a given sample. Samples or pictures of hardwood, vinyl, or laminate may not match in character, tone or graining of actual material received.

INSTALLATION: Customer is responsible for final inspection as to grade, color, finish, defects and other quality issues. Do not install defective product. Use constitutes acceptance. Installation must be performed in accordance with instructions and industry standard NWFA. Per instructions, flooring must fully acclimate in installation area (approximately 3-14 days). Customer is solely responsible for checking moisture levels in product and subfloor prior to installing. DFD recommends using a licensed, professional flooring installer. Although DFD may recommend products, Customer is solely responsible for ensuring that products are appropriate for and compatible with jobsite conditions. DFD is not liable for damages resulting from errors, misuse or negligence by Customer/installer. Unless contracted directly with DFD, DFD does not install product and disclaims liability for installation.

RETURN/EXCHANGES: Returns and exchanges are subject to approval and must be made within 30 days of product receipt. Returns or exchanges are not permitted on: Opened boxes, custom or special orders unless product is defective; Full boxes may subject to restocking fee of 20% of purchase price. Close-outs, final sales, special deals, custom orders, or clearance items; Tools without receipt; Stains, sealers, finishes, and all glues cannot be returned or exchanged once the product leaves our warehouse.
Please Note: Returned checks are subject to maximum fee allowed by law. For refunds, cash or check purchases will be refunded by check within 2-3 weeks; store credit, credit or debit card purchases will be credited back to the account or tender type used for this purchase.

LIMITED WARRANTY & OTHER LIMITATIONS: Products may or may not have a limited warranty as specified in information with the product or available as set forth below and any such warranties, if applicable, shall be DFD’s sole and exclusive warranties with respect to such products. ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE DISCLAIMED, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT BE VALIDLY DISCLAIMED UNDER APPLICABLE LAW. DFD may, in its discretion, fully and completely resolve a claim for a manufacturer’s defect by providing a store credit. Except to the extent specifically prohibited by law, DFD shall not be liable, and Customer waives any claim, for indirect, incidental or consequential damages arising from or relating to DFD’s sale of any products. Under no circumstances shall any liability of DFD arising out of or relating to this transaction exceed the total cost of the products included in this invoice and paid for by Customer.

ASSUMPTION & WAIVER OF LIABILITY: Notwithstanding any actions, assistance or advice provided by DFD, including but not limited to loading a vehicle by hand or forklift, which DFD, when staffing allows, may, but is not obligated to, provide, Customer is solely responsible for loading and securing product in/on the vehicle, safe transport and unloading of product at end destination, and any injury or damage resulting thereto. Customer is solely responsible for ensuring vehicle capacity is not exceeded and load is properly distributed and secured to prevent movement. Customer releases, waives, and discharges DFD and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.

PERSONAL INFORMATION: Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is permitted unless Customer furnishes his/her name, address and telephone number at time of purchase. Customer information is entered in DFD’s contact list. Customer may opt out of list by contacting DFD by telephone or email.

COMMITMENT: We sincerely appreciate your business and thank you for your purchase! District Floor Depot representative may call you to verify that you are pleased with your new floorcovering. For written copies of limited product warranties, installation instructions, removal from contact list or additional information regarding purchase, installation or DFD products, visit the website at or contact us at +1 (888) 95-FLOOR.