Installation Services Policy

District Floor Depot Professional Installation Services

PLEASE NOTE: Your initial quote is an estimate only; the invoice you will be provided when full payment is due (following any down payments you have made) may be different from your initial invoice based on changes you make to your order or other factors affecting your order total. You have the right to discontinue your order and receive a refund from the partial or full payment that you have made if your quote changes. The refund is only applicable to the unused materials and/or services in the paid invoice.

LIMITED HARD SURFACE WARRANTY: DISTRICT FLOOR DEPOT WARRANTS THE WORKMANSHIP OF THE INSTALLATION FOR ONE YEAR FROM ITS COMPLETED DATE. DURING THE WARRANTY PERIOD, DISTRICT FLOOR DEPOT WARRANTY DOES NOT COVER DAMAGE CAUSED BY ABUSE, NEGLECT OR IMPROPER USE/CARE/CLEANING. MERCHANDISE AND MATERIALS ARE COVERED EXCLUSIVELY BY THE MANUFACTURER’S WARRANTY, IF ANY. THIS WARRANTY PROVIDES YOU WITH SPECIFIC RIGHTS. YOU MAY HAVE OTHER RIGHTS UNDER APPLICABLE STATE OR FEDERAL LAW. 

INSTALLATION GUARANTEED: We’ll do our best to resolve any concerns you may have regarding the quality of your installation’s workmanship within the applicable warranty period. If we can’t fix the problem, we’ll refund the portion of your purchase price attributable to the defect in workmanship. Your refund may, at our discretion be in the form of a check payment or store credit.

SAMPLES COLOR & CHARACTER: We design our samples to accurately represent the finished product. However, wood is a product of nature, and due to the natural characteristics of each plank, no two pieces are alike. Therefore, the finished product may contain more or less variation in color, knots, distressing, grains, or shading, which may not be reflected in a given sample. Samples or pictures of hardwood, vinyl, or laminate may not match in character, tone or graining of actual material received.

UNFORESEEN CONDITIONS: Additional charges may apply to installations if the take-up and removal of carpet or flooring reveal that the type of subfloor structurally required for installation is NOT present at the time of installation. (Additional trip charges will apply if installer returns to customer site to complete installation after initial visit.) If installer discovers water damage, flea infestation, floors with structural damage, asbestos floors, presence of mold or any other physical/environmental hazardous condition, District Floor Depot reserves the right not to proceed with installation until customer has remedied situation AND signed a written Change Order. Please advise the measurer/installer if you are aware of any these conditions. Lastly, delays caused by floods, accidents, or other causes beyond the reasonable control of District Floor Depot may extend additional days for project completion.

RETURN/EXCHANGES: Returns and exchanges are subject to approval and must be made within 30 days of product receipt. Returns or exchanges are not permitted on: Opened boxes, custom or special orders unless product is defective; Full boxes may subject to restocking fee of 20% of purchase price. Close-outs, final sales, special deals, custom orders, or clearance items; Tools without receipt; Stains, sealers, finishes, and all glues cannot be returned or exchanged once the product leaves our warehouse.
Please  Note: Returned checks are subject to maximum fee allowed by law. For refunds, cash or check purchases will be refunded by check within 2-3 weeks; store credit, credit or debit card purchases will be credited back to the account or tender type used for this purchase.

SECURED PREMISES: (Condominiums). Please check with your building management for parking accessibility and delivery times for your installation (such as, elevators, service entrances, front desk procedures, etc.) Please make reservations as needed for delivery and every day of installation.

PREPARATION: Before installation, empty any closets receiving the new floor covering; remove all items from underneath beds, remove bedcoverings, lamps, knickknacks, glassware from china cabinets, books from bookcases, any furniture you can move, and pictures on the walls. Disconnect all computers, stereos, TVs, DVD equipment, or any other electrical equipment. Inform the measurer/installer of all wires located under the carpet, such as alarm/security system wires. Check for cable wire connections under existing floorcovering (cable company may have to remove or disconnect).

DOORS: If your new floor installation needs to be higher than existing door allows, you may need to arrange to have your doors trimmed to accommodate the new floor level. Depending on the area or installer, these services may not be provided by District Floor Depot. Check with our measurer/installer for details. If removing thicker flooring, and installing thinner profile, (Solid wood vs Vinyl) there may be gap left under door frames. This may need to be fixed by carpenter at your expense.

EXCESSIVE FURNITURE: Additional charges may apply to areas with excessive amounts of furniture (i.e., file cabinets, heavy equipment, storage boxes, wall units, sleeper sofas, four-poster beds etc.) District Floor Depot does not move pool table, piano, or fish tanks.

PROPER POWER/VENTILATION: It is necessary to ventilate your home during and after the installation of most new floorcoverings. Make sure that adequate power, light, ventilation, heat or air condition will be available 48 hours before and during the installation. Installation site must maintain a temperature of 72 degrees before and during installation. Request to install or sand hardwood floors without HVAC system will void all warranties.

ASSUMPTION & WAIVER OF LIABILITY: Notwithstanding any actions, assistance or advice provided by DFD, including but not limited to loading a vehicle by hand or forklift, which DFD, when staffing allows, may, but is not obligated to, provide, Customer is solely responsible for loading and securing product in/on the vehicle, safe transport and unloading of product at end destination, and any injury or damage resulting thereto. Customer is solely responsible for ensuring vehicle capacity is not exceeded and load is properly distributed and secured to prevent movement. Customer releases, waives, and discharges DFD and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.

REMOVAL OF EXISTING FLOORCOVERING: If you have elected to not have the installers remove your existing carpet or flooring, you must have this done before installation. Expect minor touch up painting to be needed after the installation. Normal installation methods may slightly scuff existing baseboards or walls. Our installers will use extreme care to minimize this. District Floor Depot does not paint. District Floor Depot installers may not be able to haul away old floor coverings in some instances (please refer to the “Unforeseen Conditions” section of this document for more information).

CLEAN-UP: The installers will make a post-installation inspection with you to verify your complete satisfaction. After the installation they will pick up all scrap materials. Surplus material will be placed on your premises, where you request. If possible, customer who purchased installation should be present at the time of installation, walk through after the installation has been completed and express any concerns at the time to the installer. This will prevent callbacks that may inconvenience you.

COMMITMENT: We sincerely appreciate your business and thank you for your purchase! Within two days after your installation a District Floor Depot representative may call you to verify that you are pleased with your new floorcovering. If you have any questions, please contact us: Telephone #: 1(888) 95 – FLOORS