Installation Services Policy

District Floor Depot Professional Installation Services

PLEASE NOTE: Your initial quote is an estimate only; the quote you will be provided when full payment is due (following any down payments you have made) may be different from your initial quote based on changes you make to your order or other factors affecting your order total. You have the right to discontinue your order and receive a refund of any down payment you have made if your quote changes.

LIMITED HARD SURFACE WARRANTY: DISTRICT FLOOR DEPOT WARRANTS THE WORKMANSHIP OF THE INSTALLATION FOR ONE YEAR FROM ITS COMPLETED DATE. DURING THE WARRANTY PERIOD, DISTRICT FLOOR DEPOT WARRANTY DOES NOT COVER DAMAGE CAUSED BY ABUSE, NEGLECT OR IMPROPER USE/CARE/CLEANING. MERCHANDISE AND MATERIALS ARE COVERED EXCLUSIVELY BY THE MANUFACTURER’S WARRANTY, IF ANY. THIS WARRANTY PROVIDES YOU WITH SPECIFIC RIGHTS. YOU MAY HAVE OTHER RIGHTS UNDER APPLICABLE STATE OR FEDERAL LAW.

INSTALLATION GUARANTEED: We’ll do our best to resolve any concerns you may have concerning the quality of your installation’s workmanship within the applicable warranty period. If we can’t fix the problem, we’ll refund the portion of your purchase price attributable to the defect in workmanship. Your refund may, at our discretion be in the form of a cash payment or store credit.

UNFORESEEN CONDITIONS: Additional charges may apply to installations if the take-up and removal of carpet or flooring reveal that the type of subfloor structurally required for installation is NOT present at the time of installation. (Additional trip charges will apply if installer returns to customer site to complete installation after initial visit.) If installer discovers water damage, flea infestation, floors with structural damage, asbestos floors, presence of mold or any other physical/environmental hazardous condition, District Floor Depot reserves the right not to proceed with installation until customer has remedied situation AND signed a written Change Order. Please advise the measurer/installer if you are aware of any these conditions.

DOORS: If your new floor installation needs to be higher than the existing door allows, you may need to arrange to have your doors trimmed to accommodate the new floor level. Depending on the area or installer, these services may not be provided by District Floor Depot. Check with our measurer/installer for details.

PREPARATION: Before installation, empty any closets receiving the new floor covering; remove all items from underneath beds, remove bedcoverings, lamps, knickknacks, glassware from china cabinets, books from bookcases, any furniture you can move, and pictures on the walls. Disconnect all computers, stereos, TVs, DVD equipment, or any other electrical equipment. Inform the measurer/installer of all wires located under the carpet, such as alarm/security system wires. Check for cable wire connections under existing floorcovering (cable company may have to remove or disconnect).

EXCESSIVE FURNITURE: Additional charges may apply to areas with excessive amounts of furniture (i.e., file cabinets, heavy equipment, storage boxes, wall units, sleeper sofas, four-poster beds etc.)

SECURED PREMISES: (Condominiums). Please check with your building management for parking accessibility and delivery times for your installation (such as, elevators, service entrances, front desk procedures, etc.)

PROPER POWER/VENTILATION: It is necessary to ventilate your home during and after the installation of most new floorcoverings. Make sure that adequate power, light, ventilation, heat or air condition will be available 48 hours before and during, the installation. The installation site must maintain a temperature of 70 degrees before and during installation.

REMOVAL OF EXISTING FLOORCOVERING: If you have elected to not have the installers remove your existing carpet or flooring, you must have this done before installation. Expect minor touch up painting to be needed after the installation. Normal installation methods may slightly scuff existing baseboards or walls. Our installers will use extreme care to minimize this. District Floor Depot installers may not be able to haul away old floor coverings in some instances (please refer to the “Unforeseen Conditions” section of this document for more information).

CLEAN-UP: The installers will make a post-installation inspection with you to verify your complete satisfaction. After the installation, they will pick up all scrap materials. Surplus material will be placed on your premises, where you request.

If possible, customer who purchased installation should be present at the time of installation, walk through after the installation has been completed and express any concerns at the time to the installer. This will prevent callbacks that may inconvenience you.

COMMITMENT: We sincerely appreciate your business and thank you for your purchase! Within two days after your installation, a District Floor Depot representative may call you to verify that you are pleased with your new floor covering. If you have any questions, please contact us:  Store Telephone #: (202)-652-1660

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